Most of what you do in the Control Panel takes effect immediately. Changes to the web server itself are carried out as requests: some run automatically within a minute, others are checked by our staff first.
What happens right away
- everything about email: creating, changing and deleting email accounts, passwords, forwarders, the catch-all
- DNS records (for domains whose DNS we host)
What runs automatically as a request
These usually complete within a minute:
- issuing or renewing an HTTPS certificate
- creating a MySQL database
- changing PHP settings
What our staff review first
- adding a domain or subdomain to your hosting, or removing one
- adding or removing an SSH key
- resetting the database password
Reviews usually happen within a working day. We check, for example, that a domain you add is not already in use by someone else.
Following your requests
The Requests tile lists every request with its status:
| Status | Meaning |
|---|---|
| Awaiting approval | waiting for our staff; you can still Cancel it |
| Queued, In progress | being carried out |
| Done | finished; the details say what was done |
| Declined | our staff did not carry it out; the details say why |
| Failed, Rejected | something went wrong; our staff are notified, or contact us |
When a request creates a password for you (for example the first database), Show password appears next to it. The password is shown once: save it right away.
Good to know
- The same request cannot be made twice while one is still open.
- A change you made by mistake can often be undone with another request, for example removing a domain you just added.